Questions worth asking

No. You keep the number that's on your van, your website and your Google listing. You dial one short code once, and calls you don't pick up land with FlowPilot instead of voicemail. Nothing else about how you work changes.

Yes, because we tell them. Every call opens with "Thanks for calling O'Brien Plumbing. I'm their automated assistant — I'll take your details and pass them straight on." before your own greeting. You can't switch that off, and that's deliberate — somebody describing an emergency in their kitchen deserves to know what they're speaking to.

It asks again. If it still can't tell, it takes whatever details it has and flags the job for you rather than guessing — you get a lead marked as needing a human. It never quotes a price and never promises a time you haven't agreed to.

All of it. You write how it introduces itself, the questions it asks, the details it collects and the things it must never say — and you can try it yourself in settings before a customer ever hears it. It won't quote a price or promise a time unless you've told it to.

Whatever you tell it to. Answer and text you straight away, answer and hold the job until morning, or don't answer at all. You set your hours and the behaviour separately, so a Saturday emergency and a Tuesday teatime can be handled differently.

No. Calls are transcribed, not recorded — there is no audio file, anywhere. You can delete a caller's details from your dashboard, and that clears the transcript too, so erasing someone genuinely erases them.

A call your receptionist actually picks up and handles. Calls you answer yourself never touch FlowPilot and are never counted.

We'll tell you before you get close, and your receptionist keeps answering — we never cut you off mid-month. It's a fair-use figure, not a wall. If you're regularly well over it we'll talk to you before anything changes.

Most of it is done while you set it up — the number is bought and configured for you in the background. The one thing only you can do is dial the forwarding code on your own handset, which takes about ten seconds.

Any time, from your billing settings. It keeps answering until the end of the month you've paid for. There's no notice period and nothing to ring anyone about.